At OD1 Golf, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• All original packaging, tags, and accessories are included.
• Proof of purchase is provided.

Items that show signs of use, damage, alteration, or are not in their original condition may not qualify for a refund or exchange.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact our customer support team before returning your order.

Exchanges are subject to product availability at the time your return is received and processed.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty or damaged upon arrival:

• Clearance or sale items
• Gift cards
• Customised or personalised products
• Products marked as final sale

How to Start a Return

To initiate a return, please contact our customer support team with:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will provide instructions on how to return your item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is faulty
• The item is damaged during shipping
• An incorrect item was supplied

We recommend using a tracked shipping service, as OD1 Golf cannot guarantee receipt of returned items without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Faulty or Damaged Products

If your item arrives damaged, defective, or develops a manufacturing fault, please contact us as soon as possible.

To help us assess the issue quickly, please provide:

• Your order number
• A description of the fault or damage
• Clear photographs of the affected product

We will work with you to arrange a replacement, repair, exchange, or refund where appropriate.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct product to be sent and provide instructions for returning the incorrect item.

Processing Time

Returns are typically processed within 3–5 business days of receiving the returned item. During peak periods, processing times may be slightly longer.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: support@od1golf.com

We are committed to ensuring every OD1 Golf customer enjoys a positive shopping experience.